Privacy Policy

Welcome to Anthony's Coal Fired Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website anthonyscoal-pizz.digital, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all personal data collected by Anthony's Coal Fired Pizza through our website, mobile applications, in-store interactions, loyalty programs, email communications, and any other services we provide (collectively, the "Services").

1. Who We Are

Anthony's Coal Fired Pizza operates as a food service business in the United States. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Anthony's Coal Fired Pizza, and "you" or "your" refers to any individual who accesses or uses our Services.

• Business Name: Anthony's Coal Fired Pizza
• Email: [email protected]
• Website: anthonyscoal-pizz.digital

2. Applicable Law

As a business operating in the United States, we comply with all applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — applicable to California residents.
• The Federal Trade Commission Act (FTC Act) — governing unfair or deceptive acts and practices in commerce.
• The Children's Online Privacy Protection Act (COPPA) — governing online collection of information from children under 13.
• The CAN-SPAM Act — governing commercial email communications.
• The Electronic Communications Privacy Act (ECPA) — governing electronic data interception and storage.
• Other applicable state privacy laws, including but not limited to those of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Texas.

Where applicable, we also follow best practices aligned with international privacy standards for customers who may interact with us from other jurisdictions.

3. Information We Collect

We collect information about you in various ways depending on how you interact with Anthony's Coal Fired Pizza. Below is a detailed breakdown of the categories of information we collect.

3.1 Personal Information You Provide Directly

When you interact with us — such as by placing an order, creating an account, signing up for our loyalty program, or contacting customer service — you may provide us with the following personal information:

• Identification Data: Full name, username, date of birth.
• Contact Data: Email address, phone number, mailing address, billing address, delivery address.
• Account Credentials: Password (stored in encrypted form), security questions and answers.
• Payment Information: Credit or debit card numbers, billing details, payment processor tokens. Note: full payment card data is handled by PCI-DSS compliant third-party processors and is not stored on our servers.
• Order Information: Items ordered, order history, special dietary requests, delivery notes.
• Loyalty Program Data: Points balance, redemption history, preferences, and participation records.
• Communications: Content of messages, emails, or feedback submitted to us through contact forms, surveys, or customer service channels.
• Marketing Preferences: Your choices regarding promotional communications, newsletter subscriptions, and offer preferences.

3.2 Information Collected Automatically

When you access our website or use our digital services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, device identifiers.
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, navigation patterns, session duration, and error logs.
• Location Data: Approximate geographic location inferred from your IP address; precise location data if you grant permission through your browser or mobile device.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for details).
• Transaction Metadata: Time and date of orders, delivery confirmation, and interaction timestamps.

3.3 Information from Third Parties

We may also receive information about you from third parties, including:

• Social Media Platforms: If you connect your account to social media or log in using a social media profile (e.g., Facebook, Google), we may receive profile information such as your name, email address, and profile picture.
• Third-Party Delivery Partners: Platforms such as DoorDash, Uber Eats, or Grubhub may share order information with us to fulfill your delivery requests.
• Analytics Providers: Services like Google Analytics that provide aggregated and anonymized insights into how users interact with our website.
• Advertising Partners: Marketing and retargeting partners who may provide us with data to help us deliver relevant advertisements.
• Public Sources: Publicly available information such as business directories or social media profiles.

4. How We Use Your Information

Anthony's Coal Fired Pizza uses the information we collect for the following purposes, grounded in legitimate interests, contractual necessity, legal obligations, or your consent:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, whether placed online, via app, or through third-party delivery platforms.
• To manage your customer account and loyalty program membership.
• To process payments and send order confirmations, receipts, and delivery updates.
• To respond to your questions, complaints, and customer service inquiries.
• To accommodate dietary preferences, allergen requests, and special instructions.

4.2 Personalization and User Experience

• To remember your preferences and previous orders to make reordering easier.
• To personalize your browsing experience, including showing relevant menu items, promotions, and recommendations.
• To improve the layout, design, and functionality of our website and app based on your usage behavior.

4.3 Marketing and Promotional Communications

• To send you newsletters, special offers, promotional emails, SMS messages, and loyalty rewards updates — but only where you have opted in or where permitted by applicable law.
• To run targeted advertising campaigns on social media and third-party platforms based on your interests and interaction history.
• To invite you to participate in surveys, contests, sweepstakes, or promotional events.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails, replying "STOP" to SMS messages, or contacting us at [email protected].

4.4 Analytics and Business Intelligence

• To analyze trends, track website performance, and understand customer behavior to improve our Services.
• To monitor traffic patterns, detect technical issues, and optimize loading speeds and user experience.
• To generate internal reports and support business decision-making related to menu offerings, pricing, and promotions.

4.5 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations.
• To detect, prevent, and investigate fraud, unauthorized access, and other illegal activities.
• To respond to lawful requests from public authorities, including law enforcement.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Anthony's Coal Fired Pizza, our customers, and the public.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf. These service providers have access to personal data only as necessary to perform their services and are contractually obligated to maintain confidentiality and comply with applicable privacy laws. Categories include:

• Payment Processors: Companies that securely handle credit and debit card transactions (e.g., Stripe, Square).
• Delivery and Logistics Partners: Third-party delivery services that fulfill your orders.
• Email and SMS Service Providers: Platforms used to send transactional and promotional communications.
• Cloud Hosting and Infrastructure Providers: Services that host our website, databases, and applications.
• Analytics Providers: Tools such as Google Analytics used to analyze website traffic and performance.
• Loyalty Program Administrators: Platforms that manage points, rewards, and membership data.
• Customer Support Tools: Helpdesk platforms used to manage customer inquiries and feedback.

5.2 Advertising and Marketing Partners

We may share certain data (such as hashed email addresses or device identifiers) with advertising platforms like Meta (Facebook/Instagram), Google Ads, and others to deliver targeted advertising. This sharing is done under data processing agreements that restrict how these partners may use your data.

Under the CCPA/CPRA, sharing personal data for targeted advertising may be considered a "sale" or "sharing" of personal information. California residents have the right to opt out of this practice. See Section 10 for more information on exercising your rights.

5.3 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or subpoena.
• Respond to requests from governmental or regulatory authorities.
• Protect and defend our legal rights or property.
• Prevent or investigate potential wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

5.5 With Your Consent

We may share your information with third parties in other ways not described above if we have obtained your explicit consent to do so.

6. Data Security

Anthony's Coal Fired Pizza takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, alteration, disclosure, or destruction.

6.1 Security Measures We Employ

• Encryption: Data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols. Stored sensitive data (including passwords) is encrypted using robust hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. We enforce role-based access controls and multi-factor authentication for internal systems.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and regular vulnerability assessments to protect our network infrastructure.
• PCI-DSS Compliance: Payment processing operations comply with the Payment Card Industry Data Security Standard (PCI-DSS).
• Regular Security Audits: We conduct periodic security audits and penetration testing to identify and remediate vulnerabilities.
• Data Minimization: We collect and retain only the personal data necessary for the purposes outlined in this policy.

6.2 Limitations of Security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law, including state breach notification requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general guidelines apply:

When personal data is no longer needed, we securely delete or anonymize it. If secure deletion is not immediately possible (e.g., data exists in backup archives), we isolate the data and protect it from further processing until deletion is possible.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and deliver targeted content and advertisements. Cookies are small text files stored on your device by your browser when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These include session cookies that keep you logged in during your visit.
• Performance and Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). Data is typically aggregated and anonymized.
• Functional Cookies: Used to remember your preferences such as language settings, saved addresses, and recent orders.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, and to track the effectiveness of our advertising campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is set. Please note that disabling certain cookies may affect the functionality and user experience of our website.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

For a comprehensive description of how we use cookies, please refer to our Cookie Policy, available on our website at anthonyscoal-pizz.digital.

9. Children's Privacy

Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, or from minors under 18 without verified parental consent.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights as required by applicable law.

10.1 Rights Available to All U.S. Customers

• Right to Know / Access: You have the right to request information about the personal data we have collected about you, including the categories of data, purposes of collection, and third parties with whom we share it.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).
• Right to Opt Out of Marketing: You may opt out of receiving marketing emails, SMS messages, and other promotional communications at any time.

10.2 Additional Rights for California Residents (CCPA/CPRA)

• Right to Know (Categories and Specific Pieces): Request disclosure of both categories and specific pieces of personal information collected about you in the past 12 months.
• Right to Data Portability: Receive a copy of your personal information in a portable, usable format.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. To exercise this right, visit our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of your sensitive personal information to those purposes necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a lower quality of service based on your exercise of privacy rights.
• Authorized Agent: You may designate an authorized agent to submit requests on your behalf by providing written authorization.

We will respond to verifiable consumer requests within 45 days. We may extend this period by an additional 45 days where reasonably necessary, with prior notice.

10.3 Rights for Residents of Other States

Residents of Virginia, Colorado, Connecticut, Texas, and other states with applicable privacy laws may also have rights including:

• Right to access and portability of personal data.
• Right to correct inaccuracies.
• Right to delete personal data.
• Right to opt out of targeted advertising, sale of personal data, and certain profiling activities.
• Right to appeal a denial of a privacy request.

To exercise any of these rights, please contact us using the information provided in Section 13.

10.4 How to Submit a Privacy Request

To exercise your rights, you may:

• Send an email to: [email protected] with the subject line "Privacy Rights Request"
• Submit a request through our website at: anthonyscoal-pizz.digital

We may need to verify your identity before processing your request to protect the security of your data. Verification may include confirming information associated with your account or providing additional documentation.

11. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

When we engage service providers located outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws. These safeguards may include:

• Contractual clauses requiring third-party service providers to protect personal data to standards comparable to those applicable in the United States.
• Verifying that international service providers maintain adequate security practices.
• Limiting the scope of data shared with international partners to only what is necessary.

By using our Services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and to processing by us and our third-party service providers as described in this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Anthony's Coal Fired Pizza. These may include:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub).
• Social media platforms (e.g., Facebook, Instagram, Twitter/X).
• Review platforms (e.g., Yelp, Google Reviews).
• Payment gateway portals.

This Privacy Policy does not apply to third-party websites or services. We strongly encourage you to review the privacy policies of any third-party platforms before providing them with your personal information. We are not responsible for the privacy practices or the content of third-party websites.

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may resolve your concern.

You may also file a complaint with the following regulatory authorities:

13.1 Federal Trade Commission (FTC)

The FTC oversees consumer protection in the United States and accepts complaints related to privacy and data security practices.

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

13.2 California Attorney General (California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General.

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

13.3 State Attorneys General

Residents of other states may file complaints with their respective state Attorney General's office. Contact information for state attorneys general can be found through the National Association of Attorneys General at naag.org.

14. Contact Us for Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

We are committed to resolving privacy inquiries promptly and will respond to your request within a reasonable timeframe, and no later than as required by applicable law.

15. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no uniform standard for recognizing or honoring DNT signals. Our website does not currently respond to DNT browser signals. However, you can control tracking through your cookie settings and by using the opt-out mechanisms described in Section 8 of this policy.

We will continue to monitor developments in DNT technology and update our practices accordingly as standards emerge.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the updated policy on our website at anthonyscoal-pizz.digital.
• Where required by law or where changes are material, notify you by email or through a prominent notice on our website prior to the changes taking effect.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

17. Glossary of Key Terms